Now customers want an experience, but are companies sufficiently prepared for this?  Well U has recently completed a Customer Process project for one of our customers. The company was facing various challenges.  The IT systems made it virtually impossible to get an overview of the relationship with the customers.  Within the organisation, the staff responsible for sales, delivery and installation had different and sometimes conflicting targets.  When an existing customer put in a new order, they almost always had to start from scratch in the ordering process. Well U worked with management and staff in the company on the following key areas: Firstly, a in-depth customer focus was created within the organisation.  This task was made easier by staff who genuinely enjoyed dealing with customers and solve problems.  One of Well U’s contributions was to help define how a “good customer experience” should be and make it concrete and uniform across the organisation. After a review … [Read more...]

At the beginning of the year, Well U added more experience in the form of two additional members of the Advisory Board Network. One person has extensive HR experience at all levels and the other comes with sales and sourcing experience from the Asian market, especially China. Are you considering a goal-oriented advisory board to accelerate your HR initiatives or sourcing from China, then let’s discuss your options! Write an email to Lani here  info@wellutrading.dk or call on telephone no +45 70 26 66 84. … [Read more...]